Refund policy

NO RETURN ON LIVE STOCK.

We have a 30-day return policy on Dry Goods which means you have 30 days after receiving your item to request a return.    

We do not accept Returns for used items.  You can always reach out to us to discuss any problems and see if we can resolve the issues you are having. 

To be eligible for a return, your item must be in the same condition that you received it, or unused, and in its original packaging. You’ll also need the receipt or proof of purchase no exceptions.

To start a return, you can contact us at contact@reefsystems.com. Please note that returns will need to be sent to the following address: Reef Systems Coral Farm Inc.  8459 Peter Hoover Rd , New Albany Ohio 43054


You can always contact us for any return question at contact@reefsystems.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If an item is damaged or used there maybe a 25% Restocking Fee.

Exceptions / non-returnable items
Live animals including Live Coral, Fish, Invertebrates and live rock. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@reefsystems.com.